T-Mobile Prepares Customers and Network for Hurricane Season

Posted on Jun 1 2015 - 8:47am by Tom Kenny

T-Mobile’s engineering team actively monitors weather patterns and prepares to keep customers and respondents connected during storms. The S.V.P of National Engineering Operations at T-Mobile Brian King says, “We’re hard at work every day to make sure T-Mobile delivers the best network experience possible – and that goes double in advance of big storms.”


The National Hurricane Center at NOAA is anticipating seven named storms, three hurricanes and one major hurricane this year. In preparation for the storm season, and in an effort to help kick off National Hurricane Preparedness week, T-Mobile US, Inc. (NYSE: TMUS) is providing customers with some important reminders and tips to help ensure they’re able to connect with family and loved ones before, during and after any storm.Make sure your phone is fully charged before the storm, and have a plan to recharge your phone in case of a power outage, such as using your car charger or having a portable battery pack on-hand.Conserve phone battery life during power outages by utilizing your phone’s power save mode, reducing use of apps and turning off LTE or switching to airplane mode.Keep your phone dry by storing it in a plastic bag or in a foil paper or any thing which is waterproof covering.Use Wi-Fi Calling to conserve network resources or if cellular service is not available. Wi-Fi Calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection.

In advance of any hurricane fore-cast to make landfall in the U.S., T-Mobile sets up an engineering Command Center near the expected area of impact, creating a home base for engineers and rapid response teams in the event they need to mobilize in the region. T-Mobile’s Network Operation Centers (NOCs) closely manage network traffic during natural disasters and are able to switch to the company’s several redundant back-up NOCs if needed.Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service.