We are living in the digital age. It’s no exaggeration to say then when historians look back at this time, that’s how we’ll be seen. Whatever developments arrive within the next few centuries, we’re the ones who knew what a router was and how to fix it. We’re the ones who had the WiFi password, then our device forgot it, then we told ourselves we’d write it down for the next time.
In any modern workplace, we now have access to untold technological developments that have made our jobs easier. At least, they make our jobs easier until they malfunction. Then they become frustrating and trigger off “tech rage“. Our era is one of immediacy. We press a key and we expect our document will print, and woe betide the person who used the last of the toner.
In any business it is essential that there is a wide awareness of the devices the workforce is using. When part of the tech network within a business fails, it can cause a real logjam when it comes to getting things done. As a minimum, all departmental managers and team managers should be aware of the procedure for fixing things.
Dedicated On Site Support
In most workplaces nationwide – indeed, further afield than that – the IT support department is a key one. They are often simultaneously the busiest and the least thanked department in a business. The IT department are in many ways like the referee in a sports event. If they’re doing their job, all runs smoothly. If they aren’t then everyone knows it and everyone has an opinion.
Tech Trained Staff
There are aspects of any business that require some technological expertise on the part of all staff. As more and more of our business moves online, being tech-literate becomes more essential. Of course, this doesn’t mean that all staff should be capable of coding a mainframe computer. Even just knowing how to report a fault is useful, but if your staff can troubleshoot common problems, it helps a lot.
Update, Upgrade, Upskill
The worst thing a company can do is put in place a tech framework and then think “Well, that’s all sorted then”. We are in an era in which the pace of technological development is such that a scale of changes can take place in a year that used to take a decade.
From time to time you will need to update the systems in a business. You will need to upgrade the equipment at least every few years, or when the changes are such that your equipment becomes obsolete. It is also a good idea to give fresh system training to employees as time goes by. Without this training, a workforce can become less productive.
It is often true that the most senior employees in a company are among the ones who have the greatest shortfall in up-to-date knowledge. For this reason, it is all the more important that those in senior positions are first to be trained in new developments. This is essential for the smooth running of any modern business.